Cancellation and refunds

We want leaving to be as easy as joining. Here is exactly how it works.

Cancelling

• Cancel any time from Membership > Manage billing. No phone call, no questions, no retention offers.
• Cancelling stops the next renewal. You keep your paid features until the end of the period you’ve already paid for.
• After that you return to the free membership. Your journal, check-ins and everything you’ve written stay with you.
• Deleting your account also cancels any membership straight away.

Renewals

• Monthly memberships renew every month and yearly memberships every year, at the price shown at checkout, until you cancel.
• For yearly memberships we email a reminder before each renewal.
• If a price changes, we tell you before it applies, and you can cancel before you’re charged.

Refunds

• First purchase: if HER AGAIN isn’t right for you, ask within 14 days of your first paid charge and we’ll refund it in full.
• Charged after you meant to cancel: contact us within 14 days of a renewal you didn’t use and we’ll refund it.
• Billing mistakes, such as a duplicate charge, are always refunded in full.
• Otherwise we don’t refund partial periods, but you keep access until the period ends.
• Nothing here limits refund or cancellation rights you have under the consumer protection law of your province.

Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

How to ask

Use our contact page or email to be published before launch with the email address on your account. Charges appear on your statement from Quateria Inc..